Have you received notifications or an alert that your clients have unsubscribed to your email?
With today’s regulations, consumer protections and different client mail server technologies configured to protect clients, there is an increase in undelivered email which you will see identified as unsubscribed email. In REALM we provide you with insight to identify when this occurs.
Here are some reasons why your client email may be undelivered:
- Client unsubscribed.
- Client server spam filter has identified the email as spam causing the recipient to be unsubscribed to prevent further unwanted communications.
- Client has unsubscribed to another REALM realtor and in doing so has prevented all email from our servers from being sent to that client. This would also occur if the unsubscribed action was a result of a link scan mentioned in the next point.
- Client server antivirus scan and link scanners may have automatically clicked the unsubscribe as it inspects links on email for malicious behavior without the client knowledge.
Here is what you can do about it.
Your client simply needs to use our quick and easy re-subscribe process!
From the unsubscribed email address, send a message to resubscribe@em.realmmlp.ca
The message can have any subject line and message body. When the email is received by us, our messages start delivering to their address again.
NOTE: After the re-subscribe email is sent, we suggest that your clients mark our email address notifications@em.realmmlp.ca as a safe sender to prevent further issues.
For your convenience, there are 2 additional methods available to re-subscribe an email address.
1. From any email notification from REALM:
If you or a client has unsubscribed from REALM emails in error, you can simply click the "Unsubscribe" link in any REALM email to be directed to the resubscribe page.
2. Using the Resubscribe Button in your REALM Profile:
Anyone can re-subscribe to Realm email notifications by logging into their account and accessing their account settings.
CLIENTS:
1. From the REALM Dashboard, clients who use REALM can click the Resubscribe button
On rare occasions, Realtors' email addresses can also be suppressed.
If you are receiving a notification that you are unable to receive emails:
Log into REALM and select the Notifications tab and choose the Resubscribe button.
Canada's anti-spam legislation (CASL) requires express consent from every individual on an email list. Therefore, individuals who have unsubscribed from our emails must re-subscribe to provide documented proof that they wish to receive REALM communications.
To learn more about notifications click HERE
Did you know that you can view step-by-step demos for many REALM features? Just sign into the desktop site, scroll down to the right-hand corner of your screen, and click ‘Show me how’ for help!