If you are seeing an alert on your dashboard advising that an email could not be delivered, it could be because:
- Your Client unsubscribed.
- The mail server spam filter has identified the email as spam, causing the recipient to be unsubscribed to prevent further unwanted communications.
- The client has unsubscribed from another agent using REALM and, in doing so, has prevented all emails from our servers from being sent to that client.
- An antivirus scan and link scanners may have automatically clicked the unsubscribe as they inspect links in emails for malicious behavior without the client's knowledge.
This is what can be done to get your client receiving emails again.
From your client's email address, they would send a message to resubscribe@em.realmmlp.ca
They can simply put subscribe in the subject; nothing further has to be added.
NOTE: After the re-subscribe email is sent, we suggest that your clients mark our email address notifications@em.realmmlp.ca as a safe sender to prevent further issues.
For your convenience, there are 2 additional methods available to resubscribe an email address.
1. From any email notification from REALM:
If you or a client has unsubscribed from REALM emails in error, you can simply click the "Unsubscribe" link in any REALM email to be directed to the resubscribe page.
2. Using the Resubscribe Button in your REALM Profile:
Anyone can resubscribe to Realm email notifications by logging into their account and accessing their account settings.
CLIENTS:
1. From the REALM Dashboard, clients who use REALM can click the Resubscribe button
On rare occasions, Realtors' email addresses can also be suppressed.
If you are receiving a notification that you are unsubscribed or your emails are bouncing back:
Log in to REALM, select Notifications, and choose the Resubscribe button.
Canada's anti-spam legislation (CASL) requires express consent from every individual on an email list. Therefore, individuals who have unsubscribed from our emails must re-subscribe to provide documented proof that they wish to receive REALM communications.
Did you know that you can view step-by-step demos for many REALM features? Just sign in to the desktop site, click on the question mark in the right-hand corner of your screen, and click ‘Show Me How’ for help!