How to....My Account?
- How to Send an In-App Chat Message
- How to Set Up & Edit Your Profile
- How to set Defaults in Account Settings
- How to Set Up & Edit Your Profile
- How to Personalize Your Preferences
- How to Adjust Your Notification Preferences
How to....Contacts?
- How to resubscribe an unsubscribed email address
- Using the Contacts Function
- How do I add a contact?
- How to Add New Client
- Why are my contacts greyed out when I am importing?
- How do I invite a client to Realm?
How to....My Clients?
- Why is my client having problems logging into REALM?
- What is an Account Recovery and how to use it.
- Can a client have more than one account for REALM if another agent invites them?
- Can clients view Sold Listings?
- My client is being asked to log into REALM to view listings
- What listing details can clients view?
How to....Search?
- How to search using the Global Search Option
- I am not seeing the Search Filters in Table, Map, Map + Card or Map + Table view.
- What does the Clear button do in the Search Tab?
- What does the Reset to Default Button do in the Search Tab?
- How to Search for a Listing Using Filters
- How to Complete a Search in REALM using the Classic Search
How to...Use REALM AI?
How to....Listings?
- I need help with my listing
- How can a saved email be removed when emailing listings?
- How to remove the Listing Contact from the Client Full or Client Full - Sheet
- How to print a single picture from the photo gallery in a listing
- Why is information missing in the Site & Structure section of the Listings I view in REALM?
- The address is not appearing on the listing when printed.
How to....Saved Searches & Saved Lists?
- How can I see the new matches for a saved search?
- Can I create a search to send notifications for sold properties?
- If a client leaves a comment (note) on a listing, how can I view it?
- Is the Concierge Feature available in REALM?
- Can you delete listings from a Saved Search?
- How to save a search that will continue to update for a specific start date
How to....Maps?
- Why is the map in REALM zooming out to show all of North America?
- Why do the listing callouts reappear on the map when drawing a polygon?
- How do I view PropTx Maps in REALM?
- How can I locate schools and their catchment areas?
- How do I use the polygon* feature on the map?
- Why do selected listings disappear when the map is moved?
How to....CMA?
- Can I customize my CMA?
- How do I navigate through a CMA?
- How do I share a CMA that includes all comparable listings' photos?
- How do I remove a comparable from my CMA?
- How do I view listings for the comparable properties in the CMA Comparables tab?
- Can I upload my own files or documents to a CMA?
How to....Reports?
- How can I find out how many times my listing has been viewed (aka Reverse Prospect Search)
- How to access the HoodQ Reports within a listing
- How can locate the different Market Stats reports that are available?
- What does percentage difference refer to in the Statistics and Counts report?
- Where can I find the Statistics and Counts report in REALM?
- What time frame is covered by the historical data in Listing Inventory?
How to....Training?
- How can I submit feedback or suggestions about REALM
- How to enroll in PropTx or REALM courses
- REALM Support
- What is the REALM Assistant?
- Where can I find recordings of Webinars?
- Can I arrange in-person training?
How to....Resources?
- How to access PropTx Verify
- Where is the Members Plus Products and Services
- How to access the Buyer Registry Service (BRS)
- How to add or update my website showing on a listing
- How do I access the PropTx Home Page from REALM?
- How can I move the keyboard when using the chat feature in the app?
User Guides
How to...Support My Clients?
Frequently Asked Questions
- How do I access REALM support?
- In REALM, how long is the active session before being logged out?
- I need to change how I receive the authentication code to log into REALM.
- What are the Minimum System Requirements to use REALM?
- Why is the option to set up Face ID or Fingerprint ID not available when logging into the REALM app?
- Why do I still need to log in after setting up Face ID or Fingerprint ID?