To ensure REALM can carry out all its tasks, please check that your device meets the following minimum system requirements:
Internet speed requirements
4 Mbps download
1 Mbps upload
Web Browser and Operating System Requirements
We align REALM customer support with the systems supported by their manufacturers, such as Apple macOS and Microsoft Windows.
If your system receives regular updates from its manufacturer, our REALM customer service team can assist you. For older devices or operating systems, REALM may still function but might not support all features designed for supported systems.
Note for Apple users:
The minimum supported iOS is iOS13.
Due to Apple restrictions, the following devices are no longer supported for new REALM releases:
iPhone 5s
iPhone 6 / 6 Plus
iPad Mini 2 / 3
iPad Air (1st gen)
Desktop Device requirements
Processor: 2 gigahertz (GHz) or faster processor
Memory (RAM): 2 gigabytes (GB)
Display Resolution: 1024x768 or greater
Hard Disk Space: 20 gigabytes (GB) available hard disk space