If you need help or have any questions, you can reach the Customer Service team through various channels. The following are the different ways you can get help:
By email: reach out to us at help@realmmlp.ca
By telephone: 1-888-417-4817 or 416-360-1972
For support not related to REALM (add/edit, membership inquiries, etc.), contact PropTX
By email: support@proptx.ca
By telephone: 416-443-8199
For After Hours help with REALM:
Within REALM, you can find self-help resources available 24 hours a day, 7 days a week. All can be accessed by clicking the Question Mark icon in the REALM Menu:
The REALM Help Centre: provides a library of information for using REALM both on your desktop or mobile device.
Show Me How: access a Guided Tour, which provides in-app step-by-step guides to using REALM functionality.
Chat with Support: The automated REALM Assistant can answer many questions.
Tip: For best performance, the Help Centre should be accessed before your first interaction with the Assistant.
Report an Error: complete this form and an error report will be sent to the REALM technical support team.
Your error report will contain the current page URL, a screenshot (if available), username, email address, current IP address and device characteristics such as your internet browser type, operating system version and screen resolution. Please note that a response to your report will not be provided.