Applies to: Authentication code, authorization code, verification code, MFA code, two-factor authentication (2FA), login code, security code
If you are not receiving your authentication code by text message when logging in, try the following troubleshooting steps.
Check if the sending number is blocked
Authentication codes are sent from:
833-819-1548
Check your mobile device's blocked numbers list to ensure this number has not been blocked.
Restart your phone
If the number is not blocked, restart your mobile device and then request a new authentication code.
Check your connection
Make sure:
- Your phone has a cellular signal.
- You can receive text messages from other senders.
- Airplane mode is turned off.
- You are in an area with adequate cellular coverage.
After confirming your connection, request a new authentication code.
Still not receiving the code?
If you have confirmed that the number is not blocked, restarted your phone, and verified your connection, please contact PropTx Support for assistance.
PropTx Helpdesk
Phone: 416-443-8199 or 1-877-843-8732 (select option 5)
Email: support@proptx.ca
PropTx manages authentication code delivery and account verification settings.
Frequently Asked Questions
Why am I not receiving my authentication code?
Check whether the sending number (833-819-1548) is blocked, restart your phone, and verify that you have a cellular connection capable of receiving text messages.
Why am I not receiving my authorization code?
"Authorization code" and "authentication code" are commonly used to describe the same login verification code. Follow the troubleshooting steps above.
Who should I contact if I still do not receive the code?
If the troubleshooting steps do not resolve the issue, contact the PropTx Helpdesk:
- 416-443-8199
- 1-877-843-8732 (Option 5)
- support@proptx.ca